snapCAD Terms of Service

Last updated: 2026-04-14

1. Who We Are

These Terms of Service ("Terms") govern your access to and use of the snapCAD service, including the web application at https://app.snapcad.io and related websites, APIs, and support services (collectively, the "Service").

The Service is provided by snapCAD Pty Ltd ("snapCAD", "we", "us", "our").

2. Acceptance of Terms

By creating an account, accessing, or using the Service, you agree to these Terms.

If you use the Service on behalf of an organization, you represent that you have authority to bind that organization, and "you" includes that organization.

If you do not agree to these Terms, do not use the Service.

3. Eligibility and Accounts

You must be at least 16 years old, or older if required by law in your jurisdiction, to use the Service.

You are responsible for:

• keeping your login credentials secure;
• all activities under your account; and
• ensuring account information is accurate and current.

You must promptly notify us at privacy@snapcad.io if you suspect unauthorized access.

4. Service Description and Availability

snapCAD is a browser-based 2D CAD platform. Features may include free and paid tiers, file import/export, and subscription-gated functionality.

We may modify, improve, suspend, or discontinue parts of the Service from time to time, including to maintain security, reliability, or legal compliance.

We do not guarantee uninterrupted availability.

5. Local CAD Processing and User Files

The CAD editing workflow is designed to process drawing content in your browser.

Unless explicitly stated for a feature, your drawing files and embedded underlay content are not uploaded to snapCAD servers by default.

You are solely responsible for:

• maintaining backups of your files;
• validating design outputs before manufacturing, construction, or other real-world use; and
• ensuring your files do not infringe third-party rights or violate law.

6. Subscriptions, Billing, and Taxes

Certain features require a paid subscription.

If you purchase a paid plan:

• payment processing is handled by Stripe;
• billing terms (including renewals, cancellations, and refunds) may be presented at checkout and in your customer billing portal;
• you authorize recurring charges where applicable; and
• you are responsible for applicable taxes, duties, and government charges unless otherwise stated.

If there is a conflict between these Terms and mandatory local consumer law, mandatory consumer law prevails.

7. Acceptable Use

You must not, and must not allow others to:

• use the Service for unlawful, harmful, fraudulent, or abusive activity;
• attempt to bypass licensing, security, authentication, usage limits, or technical protections;
• reverse engineer, decompile, or otherwise attempt to extract source code, except where expressly permitted by law;
• upload or transmit malware or harmful code;
• interfere with or disrupt the Service, infrastructure, or other users;
• use automated means to scrape or harvest data from the Service beyond documented API use.

8. Intellectual Property

The Service (including software, branding, UI, and content provided by us) is owned by snapCAD or its licensors and protected by intellectual property laws.

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to use the Service.

No rights are granted except as expressly stated.

9. Your Content

You retain ownership of your files and content you create or use with the Service ("User Content").

You grant us only the rights needed to operate, secure, and provide the Service, and to comply with legal obligations.

You represent and warrant that you have all rights necessary for your User Content and that its use with the Service does not violate law or third-party rights.

10. Privacy and Data Processing

Your use of the Service is also governed by our Privacy Policy, which explains how personal data is collected, used, and protected.

Primary production hosting is in Microsoft Azure West Europe (Netherlands), with some processing by service providers in other regions as described in the Privacy Policy.

11. Third-Party Services

The Service integrates third-party services (for example, authentication and payments). Your use of those services may also be subject to third-party terms and privacy policies.

We are not responsible for third-party services that we do not control.

12. Feedback

If you provide feedback, suggestions, or ideas, you grant us a worldwide, royalty-free, perpetual, irrevocable, sublicensable right to use that feedback for any purpose, without obligation to you.

13. Disclaimers

The Service is provided "as is" and "as available" to the maximum extent permitted by law.

Except as expressly stated, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and that outputs will be error-free or fit for high-risk use.

You are responsible for verifying all CAD outputs and dimensions before reliance.

14. Limitation of Liability

To the maximum extent permitted by law:

• we are not liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits, revenue, goodwill, data, or business opportunity;
• our aggregate liability for all claims arising out of or relating to the Service and these Terms is limited to the greater of (a) the amount you paid us in the 12 months before the event giving rise to liability, or (b) AUD 100.

Nothing in these Terms limits liability that cannot be limited under applicable law.

15. Indemnity

You agree to indemnify and hold harmless snapCAD and its officers, directors, employees, and affiliates from claims, liabilities, damages, and costs (including reasonable legal fees) arising out of:

• your User Content;
• your use of the Service in breach of these Terms; or
• your violation of law or third-party rights.

16. Suspension and Termination

We may suspend or terminate your access if:

• you materially breach these Terms;
• we reasonably suspect fraud, abuse, or security risk;
• required by law; or
• necessary to protect users or the Service.

You may stop using the Service at any time. Account deletion options are available in the application settings.

Sections that by their nature should survive termination will survive, including sections on intellectual property, disclaimers, limitation of liability, indemnity, governing law, and disputes.

17. Changes to Terms

We may update these Terms from time to time.

For material changes, we will provide notice (for example, in-app notice or email). Continued use of the Service after the effective date of updated Terms constitutes acceptance.

18. Governing Law and Dispute Resolution

These Terms are governed by the laws of Victoria, Australia, excluding conflict of law principles.

You agree to the exclusive jurisdiction of the courts of Victoria and the Commonwealth of Australia, subject to mandatory consumer protections in your jurisdiction.

19. Contact

For questions about these Terms, contact:

• Email: privacy@snapcad.io
• Entity: snapCAD Pty Ltd, Australia